Job Survey Results 2011
I would like to thank everyone one has filled in our print job survey cards. It is surprising want we learn from them. We have found those little details which made our clients life's a little bit easier. Having this feedback is essential for us to improve our service to you our clients. Unless you tell us, even if it is a slight niggle, how can we fix the issue. As having your total satisfaction with our service to you is our goal. I would also like to thank you for some wonderful remarks you have made.
Q.1. Did we respond promptly to your enquiry? 98% of you who gave a preference said yes.
Q.2. Are you happy that you are getting good value from us? 100% of you who gave a preference said yes.
Q.3. Does the finished item live up to your expectation? 98% of you who gave a preference said yes.
Q.4. Did we deliver on time and when we said we would? 97% of you who gave a preference said yes.
Q.5. Would you be happy to use our service again? 100% of you who gave a preference said yes.
Q.6. Would you recommend us to your friends and colleagues? 100% of you who gave a preference said yes.
Q.7. Were our staff courteous and helpful? 100% of you who gave a preference said yes.
93% of you gave us all 7 yes's and where completely satisfied with their order.
Job Survey Results 2010
When we started this survey in the middle of 2009 we learnt some surprising little details which made our clients life's a little bit easier, from the way we communicate with them, asking for a slightly bigger stub in their invoice books, to the way we mark boxes, as well as some wonderful remarks. Having this feedback is essential for us to improve our service to our clients.
Q.1. Did we respond promptly to your enquiry? 97% of you who gave a preference said yes.
Q.2. Are you happy that you are getting good value from us? 100% of you who gave a preference said yes.
Q.3. Does the finished item live up to your expectation? 97% of you who gave a preference said yes.
Q.4. Did we deliver on time and when we said we would? 97% of you who gave a preference said yes.
Q.5. Would you be happy to use our service again? 100% of you who gave a preference said yes.
Q.6. Would you recommend us to your friends and colleagues? 100% of you who gave a preference said yes.
Q.7. Were our staff courteous and helpful? 100% of you who gave a preference said yes.
91% of you gave us all 7 yes's and where completely satisfied with their order.
Job Survey Results 2009
From our survey earlier this year we soon realised that to improve our service we need to ask these questions after each order. So we asked 6 simple yes and no questions.
Q.1. Did we respond promptly to your enquiry? 96% of you who gave a preference said yes.
Q.2. Are you happy that you are getting good value from us? 99% of you who gave a preference said yes.
Q.3. Does the finished item live up to your expectation? 95% of you who gave a preference said yes.
Q.4. Did we deliver on time and when we said we would? 100% of you who gave a preference said yes.
Q.5. Would you be happy to use our service again? 100% of you who gave a preference said yes.
Q.6. Were our staff courteous and helpful? 98% of you who gave a preference said yes.
86% of you gave us all 6 yes's and where completely satisfied with their order.
